What Our Clients Say
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At the end of each project, Burke conducts a Customer Interview to assess client satisfaction with Burke's work. Following are some client quotes from recent Customer Interviews provided by our third party interviewer:
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Financial Services client
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"They are incredibly responsive, flexible and customer-oriented. Folks maintain a sense of humor in face of ridiculous time pressures and organizational challenges. My first year in the role and they were very patient, getting me up to speed. Burke was organization's memory and they gave me great support." |
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Health Services client
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"The Burke consultants were true partners! They understood our survey needs and designed a survey that would help us measure the previous survey-related initiatives in an effective and quality way. They educated us about how to effectively use our 'own normative' data for process improvements. Additionally, we had fun working together -- which makes 'a heavy load...light work'. Thank you."
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Biotech client
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"I've been working with Burke for a nearly 10 years, and they are a valuable business partner. They've come to know our company and my organization. I fully trust their judgment and a perspective knowing their aim is to help our organization be more successful. Burke is very organized and professional, often moving projects along without a lot of effort on our part. They are able to talk to the science of the numbers and the methodology for the statisticians yet make it easily understandable for the group. They understand our culture and give us tangible results. When we do studies with them, they don't just dump the results on us and walk away. They present information in a nice summary format with good directions on next steps to take. They are supportive of the leadership team and follow-up on issues as needed. The Burke team could not be more customer service oriented, communicative and helpful. They make us feel as if we are their #1 customer, despite how busy we know they are."
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Manufacturing client
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"The executive summary and analysis was very on target and far, and it helped us balance a difficult message and they pushed back on us when we only wanted to do the 'happy talk'. Jaci The team has been wonderful; she is always there for us, never dropped the ball, modified the product to what we needed it to be, and never got frustrated with us when we kept changing things. She They came up with an alternative way on aof creating a diversity index; she helped us invent index for a special component. I like their reliability, creativity, and innovation. The reports are always in an easy to read fashion and are very comprehensive."
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Broadcasting client
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"In terms of taking Initiative to bring extra value, they were generous with their time and willingness to follow-up with individual managers to understand their portion of the responses. Felt this was above and beyond what technically contracted for."
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Tax/Accounting client
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"They went to extraordinary lengths to find value in the information collected for their analysis. This was an unconventional study that was anything but smooth in terms of start to finish. The execution was difficult, tedious, and long and Burke stuck with it to the bitter end. If it would have been me, I would have quit, I tried to quit, but Burke never did. They kept a very proactive, involved attitude and pulled out all the stops."
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Utility client
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"They were responsive, proactive, and helped me on every level. They were a complete resource vs. me just telling them what I wanted. They were helpful in developing strategies in the demographics on how to segment 14,000 employees to easily get to the data of interest; this required forethought without them knowing much about our organization. I can't say enough about the Burke team."
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